Refund policy

RETURNS & REFUNDS

Every set of Xtend pegs is machined to order. We don't pull finished
product off a shelf — we cut it for you. That shapes how returns work.

THE 30-DAY WINDOW

You have 30 days from delivery to return your pegs for a full refund,
provided they are unused, uninstalled, and returned in their original
packaging. Installed pegs show mounting marks and cannot be resold,
so we can't accept them.

WHAT WE CAN'T TAKE BACK

Custom-engraved and custom-designed face plates are final sale. They
are made from your artwork and have no second life. Please check your
proof carefully before approving it.

IF SOMETHING IS WRONG WITH YOUR ORDER

If your pegs arrive damaged, defective, or not what you ordered, email
us within 7 days of delivery at contact@ridextend.com with your order number and
photos. We cover return shipping and either replace the set or refund
you in full — your call.

HOW TO START A RETURN

Email contact@ridextend.com with your order number before sending anything back.
We'll issue a return authorization and an address. Packages sent
without authorization can't be processed.

Return shipping is the customer's responsibility unless the item is
defective or we made a mistake. We recommend a tracked service —
we can't refund what doesn't reach us.

REFUNDS

Once your return arrives and passes inspection, we issue the refund to
your original payment method within 5 business days. Your bank may take
another 3-10 days to post it.

Original shipping charges are not refunded unless the return is our fault.

EXCHANGES

Want a different design instead of a refund? Say so in your email and
we'll swap it — you cover the return shipping, we cover sending the new
set out.